General Terms and Conditions


Company data
The Compost Bag Company NV
Tildonksesteenweg 171
3020 Herent
016/270.270
RPR Leuven
Corporate registration number: BE0444.744.208

Article 1: General provisions

The e-commerce website of www.compostbag-professional.eu , a domain name of The Compost Bag Company NV with registered office at Tildonksesteenweg 171, 3020 Herent BTW BE 0444744208 RPR Leuven, (hereinafter referred to as “compostbag-professional.eu”) offers its customers the opportunity to purchase the products from its web shop online.

These General Terms and Conditions (“Conditions”) apply to every order placed by a visitor to this e-commerce website (“Customer”). When placing an order through the web shop of compostbag-professional.eu, the Client must explicitly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of any other terms and conditions. Additional conditions of the Customer are excluded, unless they have been previously, explicitly and in writing accepted by compostbag-professional.eu.

Article 2: Price

All prices stated are expressed in euros and always include VAT and all other duties or taxes that the Customer is obliged to pay.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The price stated refers exclusively to the items as described verbatim. The accompanying photos are for decorative purposes only and may contain elements not included in the price.

Article 3: Offer

Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer do not bind compostbag-professional.eu. Compostbag-professional.eu is only bound to the accuracy and completeness of the information offered. Compostbag-professional.eu is in no way liable in the event of manifest material errors, misprints or printing errors.

If the Customer has specific questions about e.g. types of bags and films, availability, delivery time or delivery method, we ask the Customer to contact our customer service department in advance.

The offer is valid while stocks last and can be adapted or withdrawn by compostbag-professional.eu at any time. Compostbag-professional.eu cannot be held responsible for the unavailability of a product. If an offer is of limited duration or is made subject to conditions, this shall be expressly stated in the offer.

Article 4: Online purchases

The Customer can choose between the following payment methods:

  • via credit card
  • via bank card

Compostbag-professional.eu is entitled to refuse an order due to a serious shortcoming on the part of the Customer with regard to orders involving the Customer.

If the Client wishes to receive an invoice for his order, he must first create an account on compostbag-professional.eu.

Article 5: Delivery and performance of the agreement

Items ordered through this web shop are delivered in Belgium, the Netherlands and France.

Delivery is performed by DPD.

Unless otherwise agreed or expressly provided, the goods shall be delivered to the Customer’s place of residence within 14 working days of receipt of the order.

Any visible damage and/or qualitative deficiency of an article or other shortcoming in the delivery must be reported by the Customer to compostbag-professional.eu within 14 working days.

The risk of loss or damage shall pass to the Customer as soon as he (or a third party appointed by him, who is not the carrier) takes physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by compostbag-professional.eu.

Since March 2022, an automatic charge is applied for administration and delivery of orders below €250.00 (incl. VAT). When placing an order from €250.00 (incl. VAT), this cost is dropped – attention: only in Belgium. Orders placed abroad retain the same cost. See list below for rates:

Orders < €250,00 (VAT incl.):

  • Belgium: €25.00 (incl. VAT)
  • Netherlands: €31.50 (incl. VAT)
  • Luxembourg: €32.00 (incl. VAT)
  • France: €35.50 (incl. VAT)
  • Germany: €32.50 (incl. VAT)

Orders > €250,00 (incl. VAT)

  • Belgium: €0,00 (incl. VAT)
  • Netherlands: €31.50 (incl. VAT)
  • Luxembourg: €32.00 (incl. VAT)
  • France: €35.50 (incl. VAT)
  • Germany: €32.50 (incl. VAT)

Article 6: Retention of title

The delivered articles remain the exclusive property of compostbag-professional.eu until the moment of full payment by the Customer.

If necessary, the Client undertakes to inform third parties of the retention of title of compostbag-professional.eu, e.g. anyone who might seize articles that have not yet been fully paid for.

Article 7: Right of withdrawal

The provisions of this article apply only to Clients who, in their capacity as consumers, purchase articles online from compostbag-professional.eu.

The Customer has the right to withdraw from the contract within a period of 14 calendar days without giving reasons.

The withdrawal period shall expire 14 calendar days from the day:

  • “on which the Customer or a third party appointed by the Customer, who is not the carrier, takes physical possession of the goods”;
  • “on which the Customer or a third party appointed by the Customer, who is not the carrier, takes physical possession of the last good”;
  • “on which the Customer or a third party appointed by the Customer, who is not the carrier, takes physical possession of the last consignment or the last part”;
  • “on which the Customer or a third party appointed by the Customer, other than the carrier, takes physical possession of the first good”.

To exercise the right of withdrawal, the Customer must inform The Compost Bag Company NV with its registered office at Tildonksesteenweg 171, 3020 Herent, webshop@compostbag.eu, 016 270 290 of its decision to withdraw from the contract by means of an unequivocal statement (e.g. written post, fax or e-mail).

In order to meet the withdrawal deadline, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to The Compost Bag Company NV, Tildonksesteenweg 171, 3020 Herent, immediately, but in any event no later than 14 calendar days after the day on which he notified The Compost Bag Company NV of his decision to cancel the agreement. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the returned product has diminished in value in any way, compostbag-professional.eu reserves the right to hold the Customer liable and to claim compensation for any diminution in the value of the goods resulting from the Customer’s use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in their original packaging, together with all accessories, instructions and invoice or proof of purchase can be returned. Artikelen kunnen worden teruggenomen (binnen 14 kalenderdagen) als de band (wikkel) niet is gescheurd en de doos compleet is, alle rollen van het artikel moeten aanwezig zijn voor een volledige terugbetaling. Compostable products have a limited shelf life due to their degradable nature. Products older than one year from the production date* cannot be returned.

*The production date can be found on the printing of the products. The guarantee that the product retains its quality lasts for one year after this production date. Subsequently, the strong properties decrease because the products start to degrade. This may cause the bags to tear. Are there any problems with the bags and is the production date recent? Please contact webshop@compostbag.eu.

If the Customer cancels the agreement, The Compost Bag Company NV shall wait with the reimbursement until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever comes first.

Any additional costs resulting from the Customer’s choice of a different method of delivery than the cheapest standard delivery offered by The Compost Bag Company NV will not be reimbursed.

The Compost Bag Company NV will refund the Customer using the same means of payment with which the Customer effected the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such refund.

Article 8: Guarantee

Under the Act of 21 September 2004 on the protection of consumers in respect of the sale of consumer goods, the Customer has legal rights. This legal guarantee is valid from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

In order to invoke the guarantee, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For articles purchased online and delivered to the Customer’s home, the Customer must contact the compostbag-professional.eu customer service and return the article to The Compost Bag Company NV at his expense.

Upon discovery of a defect, the Customer must inform The Compost Bag Company NV as soon as possible. In any case, any defect must be reported by the Customer within 14 calendar days of its discovery. Afterwards, any right to repair or replacement lapses.

The warranty (commercial and/or statutory) shall never apply to defects caused by accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, alterations or modifications to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that become apparent after a period of 6 months following the date of purchase, or delivery as the case may be, are not deemed to be hidden defects, unless the Customer can prove otherwise.

The products of compostbag-professional.eu have a degradable character. Therefore, the products must be used within 12 months of the production date, as stated on the packaging.

Article 9: Customer Service

The customer service of compostbag-professional.eu can be reached on the phone number +32 16 270 270, by e-mail at webshop@compostbag.eu or by post at the following address Tildonksesteenweg 171, 3020 Herent. Any complaints can be directed to this.

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights which compostbag-professional.eu may have, in the event of non-payment or late payment, the Client shall be liable, ipso jure and without prior notice, to interest of 10% per year on the unpaid amount. In addition, the Customer shall be liable, ipso jure and without notice, to pay a flat-rate compensation of 10% of the amount concerned, with a minimum of EUR 25 per invoice.

Without prejudice to the foregoing, compostbag-professional.eu reserves the right to take back articles that have not been paid for (in full).

Article 11: Use of cookies

During a visit to the site, “cookies” may be placed on your computer’s hard drive. A cookie is a text file that is placed in the browser of your computer or mobile device by a website’s server when you consult a website. Cookies cannot be used to identify people, a cookie can only identify a machine.

First party cookies are technical cookies used by the visited site itself and which aim at an optimal functioning of the site. E.g.: settings that the user has made during previous visits to the site, or even: a pre-filled form with data that the user has made during previous visits.

You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard disk. You can do this through your browser settings (via the help function). Please note that certain graphics may not appear correctly or you may not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 12: Privacy

The controller, The Compost Bag Company NV, respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data.

The personal data communicated by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain a written, dated and signed request to The Compost Bag Company NV, Tildonksesteenweg 171, 3020 Herent, webshop@compostbag.eu, free of charge, for the written communication of your personal data. If necessary, you may also request the correction of any data that is incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You may object, free of charge, to the use of your data for direct marketing. You can always contact The Compost Bag Company NV, Tildonksesteenweg 171, 3020 Herent, webshop@compostbag.eu.

It is possible that the personal data obtained will be passed on to a company working with us: YUNGO BV, our marketing agency responsible for our communications. They will treat this information as confidential.

The customer is responsible for keeping his login data confidential and for the use of his password. Your password is stored encrypted, so The Compost Bag Company NV has no access to your password.

The Compost Bag Company NV keeps online (anonymous) visitor statistics to see which pages of the website are visited and to what extent.

If you have any questions about this privacy statement, please contact us at webshop@compostbag.eu.

Article 13: Infringement of validity – non-renunciation

If any provision of these Terms and Conditions is held to be invalid, unlawful or void, this shall not in any way affect the validity, legality and applicability of the remaining provisions.

The failure at any time by compostbag-professional.eu to enforce any of the rights listed in these Conditions, or to exercise any of these rights, shall never be considered a waiver of such provision and shall never affect the validity of these rights.

Article 14: Amendment of terms and conditions

These Terms and Conditions are supplemented by other terms and conditions that are explicitly referred to, and the general sales conditions of compostbag-professional.eu. In the event of contradiction, these Conditions shall prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups may serve as evidence.

Article 16: Applicable law – Disputes

Belgian law shall apply, with the exception of the provisions of international private law concerning applicable law.

The courts of the Customer’s place of residence have jurisdiction in the event of legal disputes. The Customer may also use the ODR platform (http://ec.europa.eu/consumers/odr/).