Measures COVID-19

As of the 16th of March 2020, the processing of your package may be delayed. Due to the measures taken, parcels are only sent twice a week. This is only a temporary application, there is no certainty how long it will last but as long as we are able to send packages, the webshop will remain open.

How do I place an order?

You can easily place your products in your shopping basket by clicking on ‘Add to basket’ in the webshop overview or by opening the product and clicking on the orange button. In our professional webshop it is mandatory to create an account when you want to place an order. Please have your company number/VAT number ready, as we need this to complete your account and process your order. Your company number/VAT number is checked via the official VIES system.

How can I pay for my order?

Our payment methods:

  • KBC/CBC
  • Belfius Direct Net
  • Credit card
  • iDeal
  • Bancontact

Can I change my order?

Did you make a mistake? That can happen! Contactus as soon as possible and don’t forget to mention your order number. If your order has not been shipped yet, we can change it in most cases, otherwise we will cancel the order and ask you to place a new order. If your package is already on its way or you have already received it, please send us an e-mail. We will then look for a suitable solution together.

Can I cancel my order?

Please let us know as soon as possible by sending us an email, so we can cancel the order for you. Please note that this is only possible if your order has not yet been shipped. If your package is already on its way or you have already received it, please send us an e-mail. We will then look for a suitable solution together.

How will my order be shipped?

We will do our best to deliver your order as soon as possible. Parcels take about 2-4 working days to arrive and you will receive an e-mail when your parcel leaves our warehouse. If, for any reason, we cannot meet the normal delivery time, we will, of course, inform you as soon as possible.

The Compost Bag Company nv ships parcels with courier service DPD.

Are there any additional costs (delivery, administration,…)?

Since March 2022, an automatic charge is applied for administration and delivery of orders below €250.00 (incl. VAT). When placing an order from €250.00 (incl. VAT), this cost is dropped – attention: only in Belgium. Orders placed abroad retain the same cost. See list below for rates:

Orders < €250,00 (incl. VAT)

  • Belgium: €25.00 (incl. VAT)
  • Netherlands: €31.50 (incl. VAT)
  • Luxembourg: €32.00 (incl. VAT)
  • France: €35.50 (incl. VAT)
  • Germany: €32.50 (incl. VAT)

Orders > €250,00 (incl. VAT)

  • Belgium: €0,00 (incl. VAT)
  • Netherlands: €31.50 (incl. VAT)
  • Luxembourg: €32.00 (incl. VAT)
  • France: €35.50 (incl. VAT)
  • Germany: €32.50 (incl. VAT)

Can I return my order?

Items can be accepted for return (within 14 calendar days) if the band (wrapper) is not torn and the box is complete, all rolls of the item must be present for a complete refund. Our compostable products have a limited shelf life due to their degradable nature. Products older than one year from the production date* cannot be returned.

If there is something wrong with your order, if part of your order is missing or if you have received the wrong product, please contactus as soon as possible so that we can look for a solution together.

*You can always find a production date on our products. The guarantee that the product retains its quality lasts for one year after this production date. Subsequently, the strong properties decrease because the products start to degrade. This may cause the bags to tear. Do you have problems with your bags and is the production date quite recent? Then contact us and together we will find a suitable solution.

Can I make a complaint?

Did something go wrong or are you not satisfied with something? No worries, The Compost Bag Company is there for you. Feel free to talk to us about it.

  • We recommend that you contact us first. You can do this by contacting our customer service. You can always call, email or contact us on Facebook and Instagram, and we will look for a solution together.
  • Still can’t figure it out? Then, of course, you can always lodge a complaint with the Consumer Ombudsman Service.